Introduction
This website is owned by Westfield Shoppingtowns Limited (who are described as "we" or "us" below), with registered office 6th Floor, MidCity Place, 71 High Holborn, London WC1V 6EA and company number 03912122.
The use of this website is subject to these terms of use. By using this website, you agree to be bound by these terms. If you do not agree, please do not use our website. If you have any questions, please contact the Company Secretary, c/o Westfield Shoppingtowns Limited, 6th Floor, MidCity Place, 71 High Holborn, London WC1V 6EA.
Any personal information you supply to us will be used in the manner set out in our Privacy Policy.
1. This Website
This website provides you with access to information about a wide range of offerings and services at Westfield London. This information is supplied by retailers that have a physical presence at Westfield London and because of this we are not responsible to you for anything arising out of your interaction with a retailer.
This website is also intended to be a source of information relating to activities at Westfield London. Although we update our site regularly, information can change and sometimes information may be out of date.
2. Competitions
Any competitions entered into via this website are subject to additional terms and conditions. One entry per person. The prize is non transferable. If the prize stated is unavailable, an alternative of the same value will be supplied. No trade, third party or consumer group applicants will be accepted. Promoters reserve the right to disqualify incomplete or altered registrations. The winner agrees to participate in any public relations arranged by the promoter. Winner name and photograph may be published on any Westfield UK website, Westfield UK social media channels and in local media. The judge's decision is final and no correspondence will be entered into.
If the promoter of the competition is a third party their terms and conditions may vary. Please contact the promoter for further information.
3. Your responsibility to Westfield
You undertake that all details and information you provide to us for the purpose of registering on the website are correct and that you will keep them up to date.
We want a wide range of users to be able to access and enjoy the website. So you agree to:
- Act lawfully: do not act in any way that could be unlawful or encourage others to act unlawfully. In particular, don’t infringe intellectual property rights, don’t reveal confidential or sensitive information and don’t engage in any criminal offence.
- Act responsibly: you must not act in any way that is harassing, defamatory, threatening, obscene, abusive, racist, sexist, offensive or otherwise objectionable or inappropriate in context of the website.
- Act reasonably: do not use your access to the website in any way that may affect the running of the website or any network or systems connected to it. Remember, interfering with others’ websites, networks or systems can be a criminal offence.
We grant you a limited licence to access and use the website solely for your personal, non-commercial use. You agree not to copy, download, store or use the website (or any part of it) in any other way.
You acknowledge that all intellectual property rights in the website (which includes the content, the way it is laid out and the trade marks “Westfield” and “Westfield London”) belong to us or our licensors and you have no rights to use them other than set out above.
You are responsible for all damage, losses, costs or expenses suffered by the Westfield Group arising out of any breach by you of these terms of use.
If any member of the Westfield Group is subject to any claim, or request for information about your use of the website, we may disclose information about you.
You agree that these terms of use shall be governed by and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts.
4. Our responsibility to you
You acknowledge that the website is provided as is as a convenience to you. Sometimes, for technical, legal or operational reasons, it may not be available. We may suspend your access at any time in our sole discretion.
If we are in breach of these terms of use, we will only be responsible to you for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you register with the website. Our responsibility shall not in any event include business losses such as lost data, lost profits or business interruption. (In accordance with our legal obligations to you in general, that does not limit or affect our responsibility to you if we are negligent and our negligence causes death or personal injury, or if we are fraudulent.)
We are not responsible to you for any damages, losses, costs or expenses you suffer arising out of your use of the website or if the website is unavailable, does not function as anticipated or is inaccurate. We recommend you should take regular back-up copies of your own data and use the latest virus checking software.
This website contains links to other websites which are independent of us and are maintained by third parties. We are not responsible for the contents of any third party websites and a link is not a recommendation or endorsement by us of that third party website or any goods or services available via it.
5. Westfield Kids Club Online Registration
To provide each registrant with this service, Westfield needs to collect personal information about each registrant and his/her child/children and obtain each registrant’s agreement in relation to handling this personal information. If the registrant does not provide the information requested, the child/ children will not be registered as a Westfield Kid. All registrations become the property of Westfield.
By registering their child/children as a Westfield Kid(s), each registrant consents to the information they submit with their registration being entered into a database and Westfield may use this information for future promotional, marketing and publicity purposes without any further reference or payment or other compensation to the registrant. Information sent by Westfield may be addressed to the registrant or the child/children they have registered.
All personal details of the registrants will be stored at the office at Westfield. A request to access, update or correct any information should be directed to that office. Upon the registrant’s request, all information provided will be removed from our active database.
To request details to be removed, please send an email to customerrelations@westfield-uk.com or write to the eCRM Manager, Level 6, MidCity Place, 71 High Holborn, London, WC1V 6EA.
Information will be removed as soon as reasonably possible in accordance with our privacy policy and applicable laws.
To view our Privacy Policy please visit westfield.com/london/information/privacy.
1. Half price Valet Parking Card Offer
Show and surrender a completed card before making payment for a Valet Parking session at Westfield London to benefit from a 50% reduction on our normal charge.
The full price for Valet Parking is normally £10 and normal parking tariffs apply. Only one voucher is required per vehicle. Valid until the expiry date marked on the reverse of the card. This voucher has no cash value and can only be redeemed once.
Promoter: Westfield Shoppingtowns Limited, Westfield London, Centre Management Suite, Unit 4006, Westfield London Shopping Centre, London, W12 7GF. Westfield Shoppingtowns Limited have the right to withdraw this offer at any time.
Acceptance of the offer will be taken as acceptance of these Terms & Conditions.
2. Handsfree Shopping.
We aim to collect your shopping and have your shopping ready for collection within 15-20 minutes of the Hands free Shopping desk receiving a call from the retailer notifying us that your shopping is ready for collection from their premises. However, we cannot guarantee this time period and do not accept liability if despite our efforts the service suffers any delays. We reserve the right not to accept any item of shopping, including food, beverages, perishable items, flowers or delicate or breakable objects. Your shopping must be collected at the end of the day. A surcharge of £2.50 will be added for guests who exceed ten bags per day. Shopping not collected within 28 days will be disposed of. Because we do not know the value of your shopping, we limit our liability for loss or damage to your shopping to £500 per item and £5000 in total, and we are only responsible for loss or damage to your shopping which is our fault. Any loss or damage must be notified to us as soon as possible.
3. Valet Parking
• We aim to have your vehicle ready within 20 minutes of you beeping us but we cannot guarantee this time period. This is an estimate only.
• We are not responsible for loss or damage to your vehicle or its contents in the course of providing the Valet Parking service unless caused by our negligence. The amount you can claim from us if we are negligent is limited to £100 for the loss of a key, and to £10,000 for damage to your vehicle or its contents.
• On collection of our vehicle we recommend that you check it. We will not accept responsibility for loss or damage not immediately notified to us.
• Please treat the handheld device with caution. We may charge you £50 for loss or damage to it.
• A schedule of charges is displayed at the pick-up point together with our terms and conditions. By accepting this ticket, you confirm that you are aware and understand our terms and conditions of services.
• For Valet Service opening hours please visit the valet lounge or speak to concierge.
4. Two weeks free parking 1st - 14th February 2012
Sign up to Westfield London emails between 1st December 2011 and 31st December 2011 and receive two weeks free parking between 1st February 2012 and 14th February 2012.
For customers to receive two weeks free parking, customers must register to receive Westfield London emails with a member of the Westfield London Car Park Promotional Staff or at the Westfield London Concierge between 1st December 2011 and 31st December 2011 during centre opening hours. After registration customers will be given details of how to redeem the promotion by the Car Park Promotional Staff or Concierge Team.
In addition they will also receive an email confirming their registration, and details of the offer in January 2012. In exchange for registering to receive Westfield London emails, the customer will be entitled to two weeks free parking* at the Westfield London car park.
The promotion is valid from 1st February 2012 until 14th February 2012 for a maximum of 8 hours per day.
This promotion is open to all residents of the UK and Ireland aged 18 years and over except employees of Westfield Shoppingtowns Limited (of Level 6, MidCity Place, 71 High Holborn London WC1V 6EA) ("Westfield") and their affiliated companies, their families, agents or anyone connected with this promotion and Westfield London tenants and their employees.
All prizes are non-transferable and no cash alternative is available. The promoter requests the right to request payment for all unpaid parking in case usage contravenes these Terms and Conditions. One single offer per valid registered car.
The promotion applies to the car registration details provided at sign up. If this promotion is not capable of being conducted as reasonably anticipated due to any reason beyond the control of the Promoter, the Promoter may, in its sole discretion, to the fullest extent permitted by law, modify, suspend, terminate or cancel the promotion. The Promoter collects personal information in order to conduct the promotion and entry is conditional upon providing such information. By submitting your personal details, the customer agrees that the Promoter may use this information for promotional, marketing, publicity, research and profiling purposes, including sending electronic and or postal messages or telephoning the entrant. The entrant acknowledges that their personal data may also be transferred to other entities of the Westfield group for these purposes.
Entrants should direct any request to access, update or correct information to the Promoter. These Terms and Conditions shall be governed by and construed in accordance with English law.
Promoter: Westfield Shoppingtowns Limited, 6th Floor MidCity Place, London WC1V 6EA.
Please contact the Westfield Stratford Concierge Team on ( insert details) if you have any questions or queries on this promotion.
*Subject to Fair Usage Policy.
5. Movie and Meal deal
Upon redemption of a completed ‘Meal and Movie Offer’ voucher (either in print or digital format) at a concierge desk in Westfield London, customers may purchase, for the price of £20, two adult single entry tickets to a film screening at Vue Cinema Westfield London, a ‘2 for 1’ dining voucher for use when ordering two main courses at any one of Ooze Risotteria, Ciao Baby Cucina, Isola Bella, Caffe Concerto, Fire & Stone or Spaghetti House and one car park entry ticket validated with four hours of same-day parking. All items purchased under this offer must be used on the day of purchase. Items purchased but not used shall be void, and no refund shall be available. Further terms and conditions apply to individual items purchased - please consult the individual outlets for further information.
Vouchers may only be redeemed between 09/01/12 and 31/03/12 (inclusive) excluding 14/02/2012, during concierge desk opening hours. If the concierge desk is closed, vouchers may be redeemed, at the sole discretion of Westfield London Centre Management, at the Car Park office on the Middle Car Park level. Payment for the ‘Meal and Movie Offer’ must be made in cash, or by MasterCard, Maestro, Visa or American Express cards only. Vouchers cannot be exchanged for cash or gift vouchers, and no change will be given.
This offer is available to the first 2,000 customers to redeem a voucher, and the offer may be amended or withdrawn at any time without notice. Only one voucher may be redeemed per person. ‘2 for 1’ dining vouchers can only be accepted at Ooze Risotteria, Ciao Baby Cucina, Isola Bella, Caffe Concerto, Fire & Stone or Spaghetti House at Westfield London on main courses only. The cheapest meal or item(s) are free. Beverages and other menu items are excluded. Vouchers cannot be used in conjunction with any other offer. Offer is limited to a maximum of six customers per redemption at Fire & Stone and is limited to pasta dishes only at Spaghetti House. Entrance to a performance at Vue Cinema is subject to Vue Cinema terms and conditions. Tickets are non-transferable, non-exchangeable and non-refundable. Tickets do not give priority over other tickets, and seating is subject to availability. Tickets cannot be used for internet or telephone bookings. Tickets cannot be used in conjunction with any other offer. Tickets cannot be used for Premieres or other special events. Film classifications apply.
Entry to and use of the Westfield London car park is subject to terms and conditions which are displayed in the Westfield London Car Park office. Customers must pay additional car parking charges where their stay exceeds 4 hours. This offer is open to all customers aged 18 years and over, except agents and employees and their families of Vue Cinema and Westfield London retail outlets. “Meal and Movie Offer” vouchers may be distributed at Westfield’s sole discretion, and Westfield reserves the right to reject or refuse any voucher for any reason, at any time, without notice.
6. Westfield London Food Explorer prize draw
Entry Conditions
a) To enter into this prize draw entrants must:
i. register to subscribe for the Westfield London e-newsletter (the “Newsletter”) on the Westfield London Website; or
ii. for existing subscribers to the Newsletter, complete and submit the relevant form (by a link from the Newsletter); or
iii. complete the competition entry form in the ‘Food Explorer’ offer booklet and submit to a Westfield London Concierge desk; or
iv. submit a postal entry, to ‘Food Explorer’ prize draw, Westfield London Centre Management Suite 4006, Ariel Way, London, W12 7GF.
b) Entry into this prize draw constitutes acceptance of these terms and conditions.
c) Entrants must provide their personal details including telephone number, name and surname and email address to properly complete their entry.
d) Only one entry per person. No purchase necessary.
e) All entrants must have a UK postal address. Employees of Westfield Shoppingtowns Limited, their families, dependants and agents and any other person connected with the prize draw may not enter.
f) All entries to the prize draw must be received between 9:00am on Monday 30 January 2012 and 5:00pm on Wednesday 29 February 2012. Westfield Shoppingtowns Limited cannot accept any liability for any entries which are late, lost or incomplete.
g) Westfield Shoppingtowns Limited reserves the right to refuse to accept any entry and/or to select a winning entry at Westfield Shoppingtowns Limited absolute discretion.
h) Failure to comply with these terms and conditions will automatically render a prize draw entry void. These terms and conditions shall be governed and construed in accordance with English law.
Prize
a) The first entry selected by a Westfield judging panel at random after the prize draw has closed will win: the “Food Explorer Prize Pack”, which comprises of:
• one (1) free meal at Jamie’s Italian, Westfield London worth up to £60;
• one (1) free meal at Meat & Co., Westfield London worth up to £100;
• one (1) free meal at Wahaca, Westfield London worth up to £50;
• one (1) free meal at The Real Greek, Westfield London worth up to £100; and
• twelve (12) free drinks at Boost Juice, Westfield London, to be used one per month
(each, a “Prize”, and together, the “Prizes”).
a) No expenses incurred in connection with the prize draw will be paid other than as set out in these terms and conditions.
b) Prize restrictions are as follows:
i. Each Prize is valid for use until 31 March 2013, other than the free meal at The Real Greek, which is only valid for use until 31 December 2012.
ii. Use of each Prize may be subject to the individual retailer’s own terms and conditions. Retailers have the right to amend or refuse the use of a Prize at any time without prior notice.
iii. When making use of a Prize, the prize winner is liable to pay the difference in price where their meal exceeds the value of the relevant Prize.
c) The selection is final and no correspondence will be entered into.
d) There are no cash alternatives: the Prizes must be accepted as offered, are non transferable and subject to availability. Westfield Shoppingtowns Limited reserves the right to substitute a
Prize or part thereof with a prize of equal or higher value in the event of unforeseen circumstances and/or withdraw or amend the promotion at any time without prior notice.
Notification and Collection
a) The winner(s) will be notified by Westfield Shoppingtowns Limited by Friday 2 March 2012. If a winner does not respond within any period specified in the notification or is not available, Westfield Shoppingtowns Limited reserve the right to select an alternative entrant to receive the prize.
b) The name and county/town of the winner will be available for one month after the prize draw closing date by sending a stamped addressed enveloped to the promoter Westfield Shoppingtowns Limited, Legal Department, 6th Floor, MidCity Place, 71 High Holborn, London WC1V 6EA.
c) The Prizes must be collected by the prize winner in person from reception at Westfield London Centre Management Suite 4006, Ariel Way, London, W12 7GF by 5:30pm on Saturday 31 March 2012. Tel: +44 (0)20 3371 2300. To collect the Prizes, prize winners must present ID (of a satisfactory nature to be determined at the sole discretion of Westfield) which matches the personal details submitted along with the email received from Westfield confirming they are a prize winner. Any further instructions for collection will be set out in the email.
Publicity
The winner agrees to participate in any and all advertising, promotion or other commercial activities relating to the prize draw and consents and agrees that their photograph, image, likeness and voice may be used by Westfield Shoppingtowns Limited in all related promotional activity without any rights of prior approval or inspection.
Data Protection
By entering the prize draw, entrants are sending their personal information to Westfield Shoppingtowns Limited who will at all time process an entrant’s personal data in accordance with the UK Data Protection Act 1998 and applicable laws.
7. Valentine's Day Gift Card Promotion Copy
*Westfield Gift Card - Terms & Conditions Apply
There is an activation fee of £2 charged per Westfield Gift Card at the time of issue. Most retailers at Westfield centres accept the Westfield Gift Card payment system. Visit Concierge or westfield.com/ukcentres for full Westfield Gift Card Terms & Conditions.
‡ Chocolate Promotion – Terms & Conditions Apply
Offer only available while stocks last.
Offer available to customers who purchase a Westfield Gift Card worth over £20 between 30.01.12 and 18.03.12 (inclusive).
Customers who purchase their Gift Card online or the recipient can collect their chocolates from Concierge in-centre until 5pm on 25.03.12 with proof of purchase.
Customers who purchase their Gift Card in-centre can collect their chocolates at the point of purchase.
Offer not valid with any other promotion.
^London Theatre Break - Terms & Conditions Apply
For your chance to win a London Theatre Break, courtesy of TheatrePeople.com, simply fill out the entry form for the prize draw and submit to the Concierge desk. Full terms and conditions apply - visit the Concierge desk or westfield.com/ukcentres.
Full - London Theatre Break – Prize Draw Terms & Conditions
Entry Conditions
a) To enter into this prize draw entrants must fill out and submit the entry form to the Concierge desk at a Westfield Centre in the UK. Entry into this prize draw constitutes acceptance of these terms and conditions.
b) Only one entry per person. No purchase necessary.
c) All entrants must be aged eighteen or over and have a UK postal address. Employees of Westfield Shoppingtowns Limited and TheatrePeople.com (“TheatrePeople”), their families, dependants and agents and any other person connected with the prize draw may not enter.
d) All entries to the prize draw must be received between 30 January 2012 and 18 March 2012, inclusive. Westfield Shoppingtowns Limited cannot accept any liability for any entries which are late, lost or incomplete.
e) Westfield Shoppingtowns Limited reserves the right to refuse to accept any entry and/or to select a winning entry at Westfield Shoppingtowns Limited’s absolute discretion.
f) Failure to comply with these terms and conditions will automatically render a prize draw entry void. These terms and conditions shall be governed and construed in accordance with English law.
Prize
a) The first entry selected by a Westfield judging panel at random after the prize draw has closed will win TheatrePeople.com London Theatre Break, including: £50 towards the cost of transportation, one night’s hotel accommodation for two people and two tickets to a London theatre show (the “Prize”). No expenses incurred in connection with the prize draw will be paid other than as set out in these terms and conditions. Use of the Prize may be subject to TheatrePeople.com terms and conditions.
b) The selection is final and no correspondence will be entered into.
c) There are no cash alternatives: the Prize must be accepted as offered, is non transferable and subject to availability. Westfield Shoppingtowns Limited and/or TheatrePeople.com reserve the right to substitute a prize or part thereof with a prize of equal or higher value in the event of unforeseen circumstances and/or withdraw or amend the promotion at any time without prior notice.
Notification
a) The winner will be notified by Westfield Shoppingtowns Limited on or around 14 May 2012. If the winner does not respond within any period specified in the notification or is not available, Westfield Shoppingtowns Limited reserve the right to select an alternative entrant to receive the Prize.
b) The name and county/town of the winner will be available for one month after the winner has been notified by sending a stamped addressed enveloped to the promoter Westfield Shoppingtowns Limited, Legal Department, 6th Floor, MidCity Place, 71 High Holborn, London WC1V 6EA.
c) The Prize must be booked with the TheatrePeople.com’s contact centre within 28 days’ of notification. The Prize must be used for bookings up to 30 November 2012, after which date the Prize shall expire. The prizeis subject t availability of applicable hotels and shows and excludes bank holidays and Olympic and Paralympicdates. Further details in relation to collection/redemption of the Prize will be in the notification to the winner.
Publicity
The winner agrees to participate in any and all advertising, promotion or other commercial activities relating to the prize draw and consents and agrees that their photograph, image, likeness and voice may be used by Westfield Shoppingtowns Limited and/or TheatrePeople in all related promotional activity without any rights of prior approval or inspection.
Data Protection
By entering the prize draw, entrants are sending their personal information to Westfield Shoppingtowns Limited who will at all time process an entrant’s personal data in accordance with the UK Data Protection Act 1998 and applicable laws. By ticking the ‘opt in’ box on the entry form, entrants are agreeing to receive email and/or postal communications from TheatrePeople.