London shopmobility

Shopmobility

Don't let limited mobility stop you or a friend from enjoying all that Westfield London has to offer. Book a free wheelchair or motorised scooter and make the most of our wheelchair-friendly malls and restaurants.

If you are planning on driving to Westfield London, Shopmobility* couldn't be easier to find. Simply follow the signage for Shopmobility, Taxi Lounge or Valet Parking from the Car Park entrance adjacent to the Ariel Way roundabout. The signs will lead you directly to the Shopmobility desk on the Middle Car Park where one of our trained concierge staff will assist you with your booking.

Over 5% of parking bays at Westfield London are dedicated to disabled parking.

Manual wheelchairs are available on the day, but motorised scooters and wheelchairs need to be booked in advance and are subject to a time limit of four hours (although this can be extended on request).

To hire a mobility vehicle, you will need proof of identification which should be either a valid passport or two of the following: valid driver's licence, valid ID card, credit card, pension card or health care card.

On presentation of these, you'll be asked to fill out a hire agreement form. Once that's done, you're ready to go. The whole process takes less than 30 minutes (including training on how to use the vehicle if it's your first time). To book, call 020 3371 2402.

*There is vehicle height restriction of 2150mm in the Shopmobility Car Park area. If your vehicle is over this height, please call the booking number above and one of our trained staff will advise you on alternative parking.

Download Terms and Conditions here (pdf)