Our team of 40 professional concierge advisers speak up to 26 languages between them and are dedicated to assisting you, by providing the very best customer service.
The concierge team offer a range of services including Handsfree Shopping, Cloakroom, Luggage storage, International Delivery Services and Chauffeur Service.
From parking your car and carrying your bags, to booking a restaurant and advising on transport links to your hotel, the concierge team will ensure you receive a memorable five star service. The concierge team is located at one of our four Concierge Desks located throughout the centre.
Tax free shopping
Our Concierge team are also always keen to help answer any questions you may have on tax free shopping at Westfield London.
Multi-lingual literature on how to shop tax-free, apply for tax refunds and details of the tax refund service providers that operate in the UK are always available.
The Concierge team can also advise you which retailers partner with which tax refund service provider and the nearest location to obtain a cash refund.