Santa's Snowflake Grotto

Santa's Snowflake Grotto at Westfield London

Westfield London invites children and families to Santa’s Snowflake Grotto.

Be magically transported to the Snow Factory in the North Pole, where Santa’s elves make all the snow in the world. Children will create their own personalised Christmas decoration and explore all the fun activities within the Grotto.

You’ll meet Santa in his cosy cabin, where every child will receive a gift and have their photo taken with him. After your North Pole adventure, you'll be magically transported back to London.

The visit lasts approximately 20-25 minutes, and photos can be purchased in the Christmas Shop at the end.

There may be a short wait time during busy periods.


Where is Santa's Snowflake Grotto?

The Grotto is located on Westfield Square, a three-minute walk from Wood Lane tube station, and a five-minute walk from White City tube station, outside John Lewis & Partners.

If you are arriving by car please note that Wood Lane access to Westfield London will be restricted once Car Parks B & C are full to capacity. Restrictions may remain in place for this afternoon. For best access, please use A3220 and park in Car Park A. Further directions can be found here.  

Who needs a ticket?

Each adult, child and infant needs a ticket.

What time should I get there?

Please arrive five minutes before your allocated time slot. During busy periods, the car park may cause delays. Please plan ahead and allow extra travel time, particularly on weekends.

Is Santa’s Snowflake Grotto accessible for wheelchair users?

Yes, however we advise that someone comes to assist. Only one ticket for the wheelchair user needs to be booked – the helper will be free. Once your ticket is booked, please email with your date and session time so we can allocate your helper space.

Do all carers need to book tickets?

Only one ticket needs to be booked for those with disabilities, carer tickets are free. Once your ticket is booked, please email with your date and session time so we can allocate your carer space.

Can I notify Santa in advance of my child's disability?

Yes. Once your ticket is booked, please email with your date, session time and any further details.

Can schools or other large groups attend?

Yes, you can book up to 12 tickets per time slot. For school groups, contact for further information and to book in.

Please ensure you read the Grotto Terms of Use and the Ticket Terms & Conditions before booking your space. Tickets can be booked via the button above.

Don't forget to pick your Grotto booklet, packed full of exclusive offers, after you've seen Santa!