Ensuring the health and safety of all visitors, retailers and employees within our centres is our main priority. A number of Covid-19 safety measures continue to be in place to keep everyone safe, including enhanced cleaning & disinfection and hand sanitisers throughout the centre.

A comprehensive list of all safety measures in place can be found below:

  • Face coverings are welcomed whilst visiting Westfield London. Please note, individual stores are responsible for the implementation of safety measures within their stores.
  • Face coverings can be purchased from PPE vending machines available at the following locations:
    - Upper Southern Terrace Entrance, Level 0
    - Lobby 4, Level 0
    - Lobby 4, Level 1
      - Burger King Entrance, Level -2
    - Lobby 5, Level 1
    - Home Quarter, Level -2
    - Lobby 2, Level 0
    - Lobby 8, Level 0
    - Atrium Entrance, Level 0
  • Cashless parking is in place along with an increased number of bike racks. These additional cycle racks are located on Level -1 of Car Park A.
  • Whilst lifts are operating as normal throughout the centre, we encourage the use of escalators where possible.
  • Lifebuoy hand sanitiser dispensers will be located at every lift and escalator. These are touchless for your safety. 
  • Increased deep cleaning of all public spaces and touch points throughout the day. 
  • Customers are encouraged to use card payments where possible, individual stores may not accept cash payments at this time. 
  • Guest Services are open as normal with Covid safe services provided.
  • The Multi-Faith Room on Level -3, Lobby 1 will be open during centre trading hours, 10am-9pm. We ask guests using this space to be mindful of others and we welcome the wearing of face coverings in this area.
  • Our Balcony Food Court is open as normal but we will continue to encourage the use of the NHS Track & Trace app when using these areas.
  • To ensure the safety of customers and staff we will continuously monitor the capacity of the centre and may restrict entry to the mall at busier times.