How we are keeping you safe this Christmas

Last updated 29 November, 2021.

Ensuring the health and safety of all visitors, retailers and employees within our centres is our main priority. A number of Covid-19 safety measures continue to be in place to keep everyone safe, including enhanced cleaning & disinfection and hand sanitisers throughout the centre.

A comprehensive list of all safety measures in place can be found below:

  • Face coverings are mandatory whilst visiting Westfield London. Please note, individual stores are responsible for the implementation of safety measures within their stores.
  • Face coverings can be purchased from PPE vending machines available at the following locations:
    - Upper Southern Terrace Entrance, Level 0
    - Lobby 4, Level 0
    - Lobby 4, Level 1
      - Burger King Entrance, Level -2
    - Lobby 5, Level 1
    - Home Quarter, Level -2
    - Lobby 2, Level 0
    - Lobby 8, Level 0
    - Atrium Entrance, Level 0
  • Cashless parking is in place along with an increased number of bike racks. These additional cycle racks are located on Level -1 of Car Park A.
  • Whilst lifts are operating as normal throughout the centre, we encourage the use of escalators where possible.
  • Lifebuoy hand sanitiser dispensers will be located at every lift and escalator. These are touchless for your safety. 
  • Increased deep cleaning of all public spaces and touch points throughout the day. 
  • Customers are encouraged to use card payments where possible, individual stores may not accept cash payments at this time. 
  • Guest Services are open as normal with Covid safe services provided.
  • The Multi-Faith Room on Level -3, Lobby 1 will be open during centre trading hours, 10am-9pm. We ask guests using this space to be mindful of others and we welcome the wearing of face coverings in this area.
  • Our Balcony Food Court is open as normal but we will continue to encourage the use of the NHS Track & Trace app when using these areas.
  • To ensure the safety of customers and staff we will continuously monitor the capacity of the centre and may restrict entry to the mall at busier times.