To ensure the safety of all our customers and staff, we are currently unable to offer our Hands-free Shopping services until further notice. We apologies for any inconvenience this may cause to your visit.

Our Hands-free Shopping service means you don’t have to carry your shopping with you - we’ll take care of it for you. The Hands-free Shopping desk is located by Lift Lobby 2 on Level -2. Please call 0203 371 2300 for opening hours. 

HOW IT WORKS

  • Register for a Hands-free Shopping Passport at any of our Guest Services desks when you arrive.
  • Show your Shopping Passport whenever you make a purchase, and while you continue shopping, a member of our Guest Services team will come to collect your bags.
  • At the end of your visit, just collect all your purchases from our secure, centralised checkout, located by Lift Lobby 2 on Level -2.
  • If you are using Valet service, we’ll carry your shopping to your car.

COSTS

Up to 10 bags: £15

Each additional 10 bags: £10 surcharge