Don't let limited mobility stop you from enjoying Westfield London. Over 5% of parking bays are dedicated to disabled parking and Blue Badge holders get four hours' free parking, Monday to Friday inclusive*. Offer applies to Westfield London, Shepherd's Bush only. We even offer free wheelchair or motorised scooter hire - click here to book these services.

Our Shopmobility desk is located on Level -2, Lift Lobby 2.

FREE WHEELCHAIR & SCOOTER HIRE

Manual wheelchairs and motorised scooters are available on the day to hire. For full T&Cs please click here. Book online here.

ACCESSIBLE TOILETS

Accessible bathrooms require a RADAR key. Customers will need to bring their own RADAR key to access the disabled bathrooms within Westfield London. Should a RADAR key be required Westfield recommend they contact their local authority who will be able to advise on the nearest supplier.

Should a customer arrive without a key please ask a member of staff at the Guest Service desk or call on 0203 371 2388.

CHANGING PLACES

A changing place for disabled customers can be located next to the Shopmobility area.

SUNFLOWER LANYARDS

In support of the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk. The lanyards are specifically designed as a discreet sign for our employees to recognise you may need additional support and assistance whilst at our centre.

QUIET HOUR

Every Saturday between 10am and 11am the mall music is turned off to support shoppers with autism and dementia.

ARRIVING BY CAR

If you're arriving at Westfield London by car, follow the signs for Shopmobility and Middle Car Park from the Car Park entrance adjacent to the Ariel Way roundabout.

There is a vehicle height restriction of 2150mm in the Shopmobility Car Park area. If your vehicle is over this height, please call and one of our trained staff will advise you on alternative parking.

BLUE BADGE & DISABLED PARKING

We offer Blue Badge holders four hours' free parking Monday to Sunday inclusive at our centre in Shepherd's Bush. Whilst the centre is closed, please use the intercom at the exit barriers of the Car Parks to validate your parking.

To qualify for this promotional offer, simply present your Blue Badge and parking ticket to our staff on the Central Desk located within the Atrium or at the Shopmobility desk located within Lift Lobby 2 (Middle Car Park). The parking ticket will then be validated, but Blue Badge holders must be present and any additional parking charges will have to be paid at the nearest parking payment machine.

Please note: During the reduced operating of Westfield London due to COVID-19; simply present your blue badge on exit.

To ensure your ticket will be validated, we ask customers to present a photo of both sides of your Blue Badge. Blue Badge holders must be present at the time of validation. Parking tickets can only be validated during normal opening hours. Parking charges outside of these hours will incur the normal parking charge.

There is a vehicle height restriction of 2150mm in the Shopmobility Car Park area. If your vehicle is over this height, please call and one of our trained staff will advise you on alternative parking.

CENTRE ACCESSIBILITY

For comprehensive accessibility guides, please visit AccessAble.

*Terms and conditions apply

Services

ACCESS & PARKING

Practical services

Guest Services

Family services

Other services