Westfield London Smart Parking FAQs


I HAVE A NEW CAR, WHAT DO I NEED TO DO?

No problem. Just log in to your Smart Parking account on the website or via the Westfield app and amend your car number plate. 

WHEN I TRY TO DRIVE OUT OF THE CAR PARK, THE BARRIER WON’T LIFT AND I END UP PAYING MANUALLY?

Please make sure that your payment method is up to date as the barrier may not lift if your credit/debit card has expired or has been registered incorrectly. If you continue to have problems, please contact us at help@westfield.com.

If this happens on arrival, please press the intercom and our parking team will be happy to help.

I HAVE FORGOTTEN MY PASSWORD AND I’M HAVING TROUBLE RESETTING IT.

Please double check you are using the original email you registered with. Please email help@westfield.com if you are still having trouble. 

I HAD TO BRING A DIFFERENT CAR IN. CAN YOU CONFIRM IF I COULD BE CHARGED AT THE SMART PARKING RATE, RATHER THAN THE NORMAL TARIFF?

In order to be charged the Smart Parking rate you will need to have registered the additional car number plate before arriving at the centre. 

IS THERE ANY RESTRICTION ON HOW LONG I CAN LEAVE MY CAR IN THE CAR PARK WHEN USING SMART PARKING?

The maximum stay in the Car Park is 7 days. It is advisable to contact us at @help@urw.com if you are parking for over 5 days. 

IS SMART PARKING AVAILABLE AT WESTFIELD STRATFORD CITY?

Yes it is. Guests will be able to use the service at either centre and will nominate a “primary” centre but charges would be subject to that particular centre’s tariff. Click here for Westfield Stratford City's Smart Parking rates.

WHAT IF I QUALIFY FOR ANOTHER CAR PARK OFFER?

Smart Parking is not valid in conjunction with any other offer. If you enter the car park in a vehicle registered for Smart Parking, you will be charged the appropriate Smart Parking fee upon exit. 

ARE MY PERSONAL DETAILS SAFE?

Yes, all customer details are protected in accordance with our privacy policy. Click here to access our Privacy Policy.

HOW LONG CAN I PARK WITH THE DISCOUNTED SMART PARKING TARIFF?

Westfield London Shepherd's Bush Smart Parking rates are as follows: 

Monday – Friday

Up to 1 hour: £3.00 

Up to 2 hours:  £6.50 

2-6 hours:  £7.00 

6-14 hours: £7.00 

14-24 hours: £15:00

If you stay for longer than 24 hours, you will be charged as per the Smart Parking rate for the length of your stay in Westfield London Car Park, for every 24 hour period or part thereof. 

Saturday - Sunday

Up to 1 hour: £3.00 

Up to 2 hour: £6.50 

2-6 hours: £8.50

6-14 hours: £12.00

14-24 hours: £15.00 

WHAT IF I ENTER THE CAR PARK MULTIPLE TIMES IN ONE DAY?

Each visit to our car park will be charged at the following rates, even if the visits happen in the same day:

Monday – Friday

Up to 1 hour: £3.00 

Up to 2 hours:  £6.50 

2-6 hours:  £7.00 

6-14 hours: £7.00 

14-24 hours: £15:00

Saturday - Sunday

Up to 1 hour: £3.00 

Up to 2 hour: £6.50 

2-6 hours: £8.50

6-14 hours: £12.00

14-24 hours: £15.00 

HOW CAN I CHECK MY USAGE?

You can view your full parking history in your Smart Parking account. If you are using the Westfield App, go to the Account section and select Smart Parking History. If you prefer to login online, you’ll see Parking History section under the Smart Parking tab of your account. 

WHY IS AN AUTHORISATION HOLD CONDUCTED?

When you set up your Registered Account, you may need to add a payment card in order to make the most of some of the features on the Site.

In order to verify your payment card when you add it to your Registered Account or when you update the payment card details, we may issue an 'authorisation hold' for a small amount to your card. This amount is never actually charged to your account, but you may see a "pending" charge for the authorised amount. For example, you might see a temporary charge authorisation for GBP £1 or less on your bank account or card statement. It is independent of any payment transaction that you make using the Sites - i.e. it is not tied to a food order or Smart Parking payment. If your payment card issuing bank is in another country, you will see a pending charge for a similar amount in your regional currency. 

Westfield immediately voids the authorisation hold, but it may take a few business days for your card issuing bank to release the hold on your account; actual timing depending on your bank's policy.

We issue authorisation holds as a way to protect against fraud that may result from unauthorised card usage and to ensure that your saved payment card can be used to pay for features requiring payment. If you would like to confirm a specific item on your statement, please contact your bank directly.

WHAT DO I DO IF I NOTICE AN INCORRECT CHARGE ON MY ACCOUNT?

If you notice an incorrect charge has been made to your account, please email help@westfield.com and we’ll be happy to assist you.

HOW DO I ACCESS MY PARKING RECEIPTS FOR VAT PURPOSES? 

Your VAT receipts can be found in your account. . If you are using the Westfield App, go to the Account section and select Smart Parking History. If you prefer to log in online, you’ll see Parking History section under the Smart Parking tab of your account. You will have the option to have a VAT receipt emailed to you at the bottom of the screen. 

WHAT DO I DO IF WANT TO LEAVE SMART PARKING?

We hope you won’t want to but if you do wish to cancel your Smart Parking membership, you can do so at any time from within the Smart Parking section of the My Westfield App or through the Westfield website. Simply log in to your account and select to delete your account under your account details. This action cannot be reversed.

WHO DO I CONTACT IF I CAN'T FIND AN ANSWER TO MY QUERY?

Send us an email at help@westfield.com and a member of our team will be in touch shortly.