Westfield Square Bar W12 and Film Club Ticketing Terms and Conditions
1 MEANINGS AND INTRODUCTION
1.1 Please read these terms and conditions (the “Ticketing Terms”) carefully as they affect your rights and liabilities.
1.3 The Terms are additional to and not a substitute for the general terms and conditions of use of our website which can be found at https://uk.westfield.com/terms-and-conditions.
1.4 The Ticket(s) are for personal use . You must not auction, donate, offer for sale, or advertise Ticket(s) for sale via the internet or elsewhere without our prior written consent.
1.5 A valid Ticket must be produced for each boat pod and beanbag.
1.6 A Ticket(s) obtained in breach of the Terms, or which in our reasonable opinion is being used or is intended to be used in breach of the Terms, shall be void. This may include you being refused entry to the Event, or the Ticket(s) being cancelled, without notification. No compensation will be provided in such circumstances and we reserve the right to withhold any refund.
1.7 You must not use Ticket(s) as prizes in promotions, sweepstakes, hospitality packages, auctions, lotteries or competitions (including those used for charity) without our prior written consent.
2.1 This is a ticket only event.
2.2 All children aged under 18 years old must be accompanied by an adult at all times during the Event.
2.3 Ticket(s) must be bought or obtained directly from us via our ticketing provider, Eventbrite, website [INSERT URL IF POSSIBLE]. We reserve the right to refuse to sell or distribute Ticket(s) to individuals, companies or agencies who we suspect have breached, or intend to breach, the Terms.
2.4 Each boat pod will seat a maximum of 4 people.
2.5 Each beanbag will seat a maximum of 2 people.
2.6 When you buy Ticket(s) online and confirm your order by pressing the ‘Confirm order’ button, you are making an offer to us to purchase the Ticket(s) on the terms set out in your order. No order will be accepted until we have received full payment in cleared funds following which your Ticket(s) will be booked and you will receive a confirmation of this by email, normally within 24 hours.
2.7 You are responsible for making sure the information in your order is correct before confirming the order for the Ticket(s). When you have confirmed your order, no details of your booking can be changed and Ticket(s) will only be valid for the time, day, item and Centre stated upon them. You understand that there are only a certain number of Ticket(s) and reservations available for each day and time slot at the Centre and so please ensure that you complete your booking to avoid disappointment.
2.8 For purchases we accept payment by credit or debit card. All transactions are shown in pounds sterling and include VAT.
2.9 In addition to the price of your Ticket(s) you may be required to pay an international currency exchange fees which may apply. These fees are not refundable in any event.
2.10. Once you have completed your order for the Ticket(s) we will not accept any requests for changes to the details of your booking (except in exceptional circumstances where you should contact Customer Service - UK.Ticketing@westfield.com, so please be sure to check the confirmation page carefully before placing your order.
2.11 Westfield does not guarantee the availability of the website at any time. The prices applicable will be those on the website at the time of ordering (as appearing in your confirmation page) except in the case of manifest error.
3 DELIVERY AND COLLECTION
3.1 Upon booking your Ticket(s) and receiving the order confirmation, your Ticket(s) will be emailed to you via our ticketing provider, Eventbrite.
3.2 Always check your Ticket(s) upon receipt and let us know if there are any errors. Mistakes made when ordering cannot always be corrected and any corrections are discretionary.
4 REDEEMING YOUR TICKET AND RETURN OF FUNDS
4.1 On the day of your visit to the Event you should check that the Centre and the Event are open, check the film start time and bring your Ticket with you to the Event.
4.2 You should present and surrender your Ticket to a member of staff on arrival at the Event. If the Ticket is valid, a member of staff will provide the Buyer with the reserved boat pod and/or beanbag and direct the Buyer to the allocated area.
4.3 If a Buyer has:
a) successfully redeemed their Ticket at the Event; and
b) at the end of the Event returns the reserved boat pod and/or beanbag, in the same condition as it was issued, to a member of Westfield staff at the Event ticket hub at the Centre,
the original Buyer of the Ticket(s) will be issued a refund for the value of the amount that they paid for the Ticket(s) (excluding any transaction, currency exchange or booking fees) back on to the original payment method (i.e. direct to credit/debit card account) within 5-10 business days. The maximum refund payable will be the face value of the Ticket(s)
5 REPLACEMENT TICKETS
5.1 Westfield is not responsible for any lost, stolen or damaged Ticket(s). Any replacement of lost, damaged or stolen Ticket(s) is at our discretion and we may charge an administration charge for the replacement.
6 REFUND POLICY
6.1 We do not refund Ticket(s) prior to the Event except in certain circumstances.
6.2 If the Event is closed for any reason for the whole of the time slot during which your Ticket(s) is valid, then the original Buyer of the Ticket(s) will be issued with a refund for the value of the amount that they paid for the Ticket(s). The maximum refund payable will be the face value of the Ticket(s). Westfield will not be responsible in any circumstances for any travel costs incurred.
6.3 Only the original Buyer of the Ticket(s) is eligible for refunds.
6.4 Non-attendees will not be eligible for refunds unless they have cancelled their Ticket(s) in advance as described in paragraph 6.5 below. Applications for refunds will only be accepted if received within 28 days of the date on the Ticket.
6.5 Requests to cancel Ticket(s) must be made no later than 24 hours before your booked attendance slot. If you wish to cancel please send an application for a refund as described below.
6.6 Any applications for refunds should be sent to Customer Service - UK.Ticketing@westfield.com. Each application for a refund must state your booking reference, name of the original Buyer (and the email address registered with your booking) and the reason for your application.
7 HEALTH AND SAFETY
7.1 Westfield may carry out security searches from time to time to ensure the safety or all visitors and you agree to allow yourself and/or your belongings to be searched prior to admittance to the Event in order to prevent offensive or dangerous weapons from being taken to the Event and the Centre.
7.2 You may not take any weapons, glass bottles, flammable liquids or any other item that Westfield in its sole discretion may consider is dangerous to the Event and Centre.
7.3 You will comply will all relevant safety announcements and regulations while attending the Event including but not limited to:
a) Wear a face covering whilst in the Centre;
b) Use the hand sanitation stations upon entry to the Event;
c) Adhere to all social distancing measures in place at the Event;
d) Keep two metres apart where possible; and
e) If you are experiencing any Covid-19 symptoms as published by the government from time to time or have been told to self-isolate by the NHS test and trace programme, you should not attend the Event.
8 LIMITATION OF LIABILITY
8.1 Westfield's liability to you is limited to refunding the price of the Ticket(s) as described above in the Redeeming Your Ticket And Return Of Funds and Refund Policy sections.
8.2 Westfield shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel expenses and car parking fees and/or any other out of pocket expenses. You waive all rights of whatsoever nature against Westfield and the Centre owner and each of their employees, servants, agents, independent contractors or representatives in respect of injury, death, loss or damage arising from your purchase of a Ticket(s) or your attendance at the event.
8.3 Westfield does not accept responsibility for (i) network, computer, hardware or software failures of any kind which may restrict or delay the purchase or delivery of Tickets, or (ii) any act or default of any third party supplier which is outside of Westfield’s reasonable control.
8.4 Nothing in the Terms shall exclude or restrict Westfield’s or the Centre owner’s liability for death or personal injury caused by its negligence or the negligence of its officers or employees or for any fraudulent misrepresentation.
9 IN GENERAL
9.1 Possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the trade marks, logos and/or intellectual property appearing on the Ticket(s).
9.2 We reserve the right to change the advertised dates, opening hours and schedule of the Event without notice or liability, where it is necessary to do so for reasons beyond our reasonable control. We may close or remove parts of the Event if deemed faulty or unsafe. These Terms set out your rights in this situation.
9.3 We reserve the right to refuse admission to the Event in reasonable circumstances including for health and safety reasons, licensing reasons, inappropriate behaviour or where a Ticket(s) is invalid for any reason. We reserve the right to request that you leave the Event and/or Centre at any time in our absolute discretion.
9.4 We reserve the right to change the Terms from time to time.
9.5 Save that any company in the Westfield group of companies, as well as the Centre owners, may benefit from these Terms, no person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
9.6 Nothing in these Terms affects any of your statutory rights which may not be legally excluded.
9.7 Enforcement of these Terms is solely at our discretion, and just because we may not enforce them in some circumstances does not mean that we have lost the right to enforce in future.
10 HOW WE USE YOUR PERSONAL DATA
By purchasing a Ticket and/or attending the Event, you are sending your personal information to Westfield who will use this personal data in accordance with data protection laws and our privacy notice (https://uk.westfield.com/privacy). This notice explains how Westfield processes your personal data, your rights, and how you can contact us. Westfield’s data protection team can be contacted at DPO@urw.com. Because Westfield is a UK company, Buyer’s personal information needs to be stored in or transferred to the UK or be accessed from the UK.
You will also be providing personal data to our ticketing partner, Eventbrite, and will be processed in accordance with their privacy notice.
Where you have consented to receiving marketing materials from our ticker provider Eventbrite, you understand that your personal data will be treated in accordance with the Eventbrite’s privacy notice (not Westfield’s) and that it is Eventbrite who is responsible for ensuring that your personal data is treated in accordance with data protection laws. Should you have any queries or complaints in relation to Eventbrite’s treatment of your personal data, you should refer that complaint directly to Eventbrite.
If you have any questions about the Terms or the Event please do not hesitate to contact us at UK.Ticketing@westfield.com.