Q. It seems to be a lot busier than normal at Westfield Stratford City, why?
A. West Ham now reside in the Olympic Stadium and as a result we will be busier than normal on home match days.
Q. Why is there a one way system to get into the shopping centre?
A. To help safely manage the extra footfall we have put a crowd management system in place.
Q. How do I get back into the centre?
A. All customers and spectators will be able to get back into the centre via the transport hub at Stratford tube station during centre opening hours. When the centre is closed all customers and spectators will be directed around the centre. You can find the centre opening hours here.
Q. Why are the barriers so high?
A. We have high barriers in place on football match days to ensure the safe movement of spectators to the transport hub at Straford tube station.
Q. Will the shops, restaurants and hotels be open as usual?
A. Our shops, restaurant and the cinema will be open as usual on match days. You can find more info about store opening hours here.
Q. What is your policy on alcohol?
A. Customers can consume alcohol at any of our licensed establishments but alcohol is not permitted to be consumed whilst walking around the Westfield estate.
Q. Will you have extra security in place?
A. Yes, we will have additional security marshalls in and around the centre during before, during and after the football match to assist with safe movement of spectators.
Q. I’m disabled, how can I access the centre?
A. If you are disabled you will be directed around the centre via our crowd management system.