FAN ZONE FAQS

LADY GAGA CELEBRATES LOVE FOR SALE BROUGHT TO YOU BY WESTFIELD

Place: Westfield Stratford City

Date: Thursday 30th September 2021

 

What is this event?

This fan zone experience will showcase a screening of Lady Gaga's show. This performance is exclusive to this global event at Westfield London and the artist will not be live within the centre.

 

What are the timings for the evening?

Doors Open: 17:00

Live DJ: 17:00

Lady Gaga Show: 18:30

Event Finishes: 19:30

 

Where will the fan zone experience be within the centre?

The performance will be held in the Arena at Westfield Stratford City, located on the First Floor and accessed via the Chestnut Plaza doors on The Street. Find further details here.

 

How can I attend the fan zone experience?

Guests will be able to apply for a pair of tickets (maximum 2) via an online ticketing system at westfieldstratfordcity-ladygaga.eventbrite.co.uk which will be available for registration from the 20th September 2021. Tickets will then be scanned at the ticket desk located in the Gallery on the day of the event and exchanged for a wristband which will be required to gain access to the exclusive fan zone viewing area. The Gallery is located on the Ground Floor and accessed via the Chestnut Plaza doors on The Street.

 

I am under 16, am I able to attend?

Anyone under the age of 16 must be accompanied by an adult at all times who has their own valid ticket for the event. We will ask to see identification to prove your age. Anyone under the age of 16 not accompanied by an adult with a valid ticket will not be able to attend the event under any circumstances.

 

Where can I get a wristband?

Wristbands for the fan zone viewing area will be available to collect from the centre between 12pm-6pm on the day of the event, from hostesses at the checkpoints located in the Gallery. The Gallery is located on the Ground Floor and accessed via the Chestnut Plaza doors on The Street.

 

Do I have to pay?

No, it is FREE to attend the event, but you must have a ticket AND wristband to gain entry.

 

Is there a limit to how many wristbands I can have?

Each gust will be able to apply for a maximum of two tickets. Each ticket entitles you to one wristband.

 

I have two or more tickets; can I collect both tickets myself?  

No. Both ticket holders must be present to collect their wristbands at the same time. Ticket holders will need to show ID to collect their wristbands, the ID must match the name given at registration on the ticketing site. 

 

Will my ticket guarantee me entry to the event?  

No, your ticket does not guarantee your entry. Tickets must be exchanged for a wristband on the day of the event. Only those with wristbands can enter the exclusive fan zone. Tickets will be handed out on a first come first served basis so please collect them in good time to avoid disappointment.

 

Will my wristband guarantee me entry to the event?

Yes, your wristband does guarantee your entry. We recommend guests arrive in good time as tables are allocated on a first come first serve basis.

 

Can I still attend if I don’t have a wristband?

No. If you do not have a wristband, access to the exclusive fan zone area will not be allowed. If wristbands are cut off/ removed or lost prior to the concert, you will not be able to gain entry. 

 

What happens if I lose or break my wristband?

If you lose or break your wristband, you will not be able to gain access to the fan zone. We are unable to offer replacement wristbands.

 

Can I leave and re-enter the fan zone once I am in?

Yes. You can leave the fan zone. Please bear in mind that you are not guaranteed to be able to return to a specific location within the fan zone area once you have left. 

 

Can we get drinks or food in the fan zone area?

Complimentary food and drink will be available in the fan zone. No external food and drink is allowed to be brought into the event area.

 

How long is the event?

The Lady Gaga celebrates Love For Sale brought to you by Westfield screening will have the doors open to the event at 17:00 and the experience will end at 19.30.

 

What happens if I turn up late?  

Entry to the performance will be at the discretion of the event staff. Please note, your wristband and place may be given to someone else if you do not arrive on time. 

 

Is there disabled access? 

Yes – please contact us at UK.Ticketing@westfield.com if you require further information or support. 

 

Where can I leave my belongings during the performance? 

One small bag can be taken into the event under 25L. Please note that bag searches will be in operation.

 

What items are forbidden in the fan zone area?
  • Alcohol (not provided within the Event space)
  • Batteries
  • Pets
  • Large luggage and back packs (small bags only are allowed)
  • Knives or any other object that could be used as a weapon
  • Umbrellas
  • Glass bottles
  • Food and drink (not provided in the Event space)
  • Open fire, flammable liquids or smoking
 
Are their toilets in the fan zone?

No, there are no toilets within the fan zone, however there will be toilets within the Centre, nearby to the fan zone area.

 

What Covid-19 Regulations are in place for this event?

In line with Government legislation and law regarding Covid-19, visitors to the event agree to comply with all additional safety and hygiene requirements whilst visiting the Event. These include, but are not limited to: checking in via a track and trace app, temperature checks on arrival and a face mask or coverings are welcomed. Find full details of the Westfield Stratford City measures here.

 

How do I get to Westfield Stratford City?

For information about getting to Westfield Stratford City, please visit: uk.westfield.com/stratfordcity

 

If you have any questions regarding the event, please contact UK.Ticketing@westfield.com.

For any questions related to your rights under privacy regulation please contact dpo@urw.com.