Accessibility & Shopmobility


To ensure the safety of all our customers and staff, we are currently unable to provide shopmobility equipment until further notice. We apologise for any inconvenience.

You can now book our shopmobility equipment online – to do this please click the link here. Alternatively, all equipment is available to hire on the day in centre (subject to availability).

If you are driving to the centre, please ensure you leave your blue badge on display in your car. For full T&Cs please click here.

Our shopmobility equipment can be collected from our Guest Services desks on the Lower Ground Floor

  • Our desk located by M&S/Starbucks is best for those arriving via public transport to Stratford Station, Stratford Bus Station or Stratford City Bus Station
  • Our desk located by Costa/Carphone is best for those arriving via car

If you require us to meet you at your car please telephone 0208 221 7377 (mall opening hours only). Please ensure you have your car registration and car park aisle to help our team get to you as quickly as possible.


Westfield Stratford City has designated accessible parking bays available in each car park. High-sided vehicles up to 2.4m for blue badge holders are catered for in Car Park A Level P1.


All of our accessible toilets across the centre are part of the RADAR key scheme. If you do not have a RADAR key please ask any member of Westfield staff, or alternatively you can pick one up from one of the Guest Services desks on the Lower Ground Floor.


For comprehensive accessibility guides, please visit AccessAble.

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0208 221 7300