Accessibility & Shopmobility


To ensure the safety of all our customers and staff, we recommend pre-booking shopmobility equipment online wherever possible. Enhanced cleaning procedures, in line with government guidelines, have also been implemented for all equipment.

You can now book our shopmobility equipment online – to do this please click the link here. Alternatively, all equipment is available to hire on the day in centre (subject to availability).

If you are driving to the centre, please ensure you leave your blue badge on display in your car. For full T&Cs please click here.

Our shopmobility equipment can be collected from our Guest Services desks on the Lower Ground Floor, located next to both Starbucks and Costa.

If you require us to meet you at your car, please telephone 0208 221 7377 or 0208 221 7359 (mall opening hours only). Please ensure you have your car registration and car park aisle to help our team get to you as quickly as possible.


Westfield Stratford City has designated accessible parking bays available in each car park. High-sided vehicles up to 2.4m for blue badge holders are catered for in Car Park A Level P1.


All of our accessible toilets across the centre are part of the RADAR key scheme. If you do not have a RADAR key please ask any member of Westfield staff, or alternatively you can pick one up from one of the Guest Services desks on the Lower Ground Floor next to Starbucks.


For comprehensive accessibility guides, please visit AccessAble.


In support of the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk located on the Lower Ground Floor. The lanyards are specifically designed as a discreet sign for our employees to recognise you may need additional support and assistance whilst at our centre.

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0208 221 7300