Hands-free Shopping

To ensure the safety of all our customers and staff, we are currently unable to offer Hands-free Shopping until further notice. We apologise for any inconvenience.

Our Hands-free Shopping service means you don’t have to carry your shopping with you - we’ll take care of it for you. The service is located at the Guest Services desk on the Lower Ground Floor, near Carphone Warehouse.


  • Register for a Hands-free Shopping Passport at the Guest Services desk when you arrive
  • Show your Shopping Passport whenever you make a purchase, and while you continue shopping, a member of our team will come to collect your bags
  • At the end of your visit, just collect all your purchases from the Guest Services desk. The service will close 30 minutes before the centre closes




Monday – Friday: 10AM – 8:30PM

Saturday: 9AM - 8:30PM

Sunday: 12PM – 5:30PM


We always strive to deliver the best shopping experience possible and aim to have your bags ready for collection, within 15-20 minutes. However, we can’t guarantee this and occasionally there are delays to the service. We reserve the right not to accept any item of shopping, including food, beverages, perishable items, flowers or delicate or breakable objects. Your shopping should be collected 30 minutes before the centre closes. Any shopping not collected within 28 days will be disposed of. If there is loss or damage to your shopping which is our fault, we limit our liability to £500 per item and £5000 in total. Please inform us of any loss or damage as soon as possible.

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