Visual Impairment

Our Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre book an appointment prior to your arrival and our team  will be happy to assist you from our desk near M&S and Starbucks on the Lower Ground Floor. 

Please note if you haven’t pre-booked we may not be able to offer you this service on the day.

Please use the following link to pre-book or call the desk on 0208 221 7359 - Click here

Upon your visit, our staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.

Appointments are available:

Mon-Sat 10am-7pm

Sun 11am-5pm

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0208 221 7300