Visual Impairment

Our Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre book an appointment prior to your arrival and our team  will be happy to assist you from our desk near M&S and Starbucks on the Lower Ground Floor. 

Please note if you haven’t pre-booked we may not be able to offer you this service on the day.

To book, call the desk on 0208 221 7359.

Upon your visit, our staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.

Appointments are available:

Mon-Sat 10am-7pm

Sun 11am-5pm

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0208 221 7300