Visual Impairment

To ensure the safety of all our customers and staff, we are currently unable to provide assistance to visually-impaired customers until further notice. We apologise for any inconvenience.

Our Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is book an appointment with one of our team and they will be happy assist you from our desk near M&S and Starbucks on the Lower Ground Floor. 

Upon your visit, our staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.

Appointments are available:

Mon-Sat 10:30am-6pm

Sun 11am-5pm

To book an appointment please call 020 8221 7359 for a same day booking.

Show More
Show Less
0208 221 7300