WHEELCHAIRS & SCOOTERS – BOOK ONLINE
You can now book our shopmobility equipment online – to do this please click the link here. Alternatively, all equipment is available to hire on the day in centre (subject to availability).
In order to hire one of our scooters or wheelchairs, you will also need to provide proof of identification – this will be kept with us for the duration of hire. We accept a driving licence, passport, freedom pass, identity card, bus/taxi pass or blue badge. If you are driving to the centre, please ensure you leave your blue badge on display in your car. For full T&Cs please click here.
Our shopmobility equipment can be collected from our Guest Services desks on the Lower Ground Floor
- Our desk located by M&S/Starbucks is best for those arriving via public transport to Stratford Station, Stratford Bus Station or Stratford City Bus Station
- Our desk located by Costa Coffee/Carphone Warehouse is best for those driving. For ease of access please park in Car Park C, Level P1, Aisle 167, close to the central lift lobby area (vehicles under 2.2m). Take the lifts to the Lower Ground level and a member of staff will be happy to assist.
If you require us to meet you at your car please telephone 0208 221 7359 (mall opening hours only). Please ensure you have your car registration and car park aisle to help our team get to you as quickly as possible.
BLUE BADGE PARKING
Westfield Stratford City has designated accessible parking bays available in each car park. High-sided vehicles up to 2.4m for blue badge holders are catered for in Car Park A Level P1.
All of our accessible toilets across the centre are part of the RADAR key scheme. If you do not have a RADAR key please ask any member of Westfield staff, or alternatively you can pick one up from one of the Guest Services desks on the Lower Ground Floor.
For comprehensive accessibility guides, please visit AccessAble.