All Tickets are issued subject to availability and the Terms.
All children aged under 16 years old must be accompanied by an adult who has purchased a Ticket. Your Ticket entitles you to admission to the Santa's Snowflake Grotto for one session at the time and date stated on your Ticket. Each session is approximately 20-25 minutes long. Once your allocated session finishes, you must leave the Santa's Snowflake Grotto to allow others with a later event time to enter. Westfield will use reasonable endeavours to provide a suitable gift for each child under the age of 12 years old who attends the Christmas Grotto (the “Grotto Gift”). The Grotto Gift is subject to availability and must be accepted as offered, is non-transferable and cannot be exchanged (for cash or otherwise).
Westfield reserves the right to refuse admission to the Santa's Snowflake Grotto including for health and safety, licensing reasons or where a Ticket is invalid for any reason.
Westfield reserves the right to request Ticket holders to leave the Santa's Snowflake Grotto or Westfield shopping centre at any time and may take appropriate action to enforce this right. For example, Westfield may refuse access to or may remove a Ticket holder from the Santa's Snowflake Grotto or Westfield shopping centre who:
(a) has been convicted of a criminal offence which, in the opinion of Westfield, is likely to affect the safety or enjoyment of other visitors;
(b) has behaved in a manner which is likely to affect the safety or enjoyment of other visitors;
(c) has used threatening, abusive or insulting words or behavior or behaves in a manner which may provoke a breach of the peace, or deliberately damages the Santa's Snowflake Grotto or any part of or property at the Westfield shopping centre; or
(d) in the reasonable opinion of Westfield is acting under the influence of alcohol or drugs.
All ticketholders must adhere to the general rules of use as displayed at the DreamPlace Grotto.
3 Health and Safety
Westfield may carry out security searches from time to time to ensure the safety of all visitors and you agree to allow yourself and/or your belongings to be searched prior to admittance to Santa's Snowflake Grotto in order to prevent offensive or dangerous weapons from being taken in to Santa's Snowflake Grotto.
You will not take any weapons, glass bottles, flammable liquids or any other item that Westfield may consider is dangerous on to the Santa's Snowflake Grotto.
Smoking, eating, drinking and the use of photographic and recording equipment and mobile phones are strictly prohibited in the Santa's Snowflake Grotto for health and safety reasons.
You will comply with all relevant safety announcements and regulations while using the Santa's Snowflake Grotto.
4 Opening Hours and Availability
Westfield reserves the right, in its absolute discretion, whether for safety reasons or otherwise, to close the Santa's Snowflake Grotto. Westfield will, where possible, give prior notice of such closure.
In the event of such closure Westfield will provide a refund in accordance with the refund policy set out in the Grotto Ticket Terms.
By using the Santa's Snowflake Grotto you consent to being photographed, filmed or recorded by Westfield. By accepting these Terms and Conditions you agree that Westfield may use such films and recordings in any promotional, advertising or publicity material and without payment or any other further consent.
6 Westfield’s responsibility to you
Other than liability for death or personal injury resulting from Westfield’s negligence, Westfield and its employees or agents shall not be liable for any loss or damage howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any experience and/or during evacuation from the Santa's Snowflake Grotto in the event of closure or accident.