1. Westfield Stratford City
  2. shopmobility-tandcs
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SHOPMOBILITY TERMS AND CONDITIONS

As the hirer and/or on behalf of a minor or person under my care, I fully understand and accept the following conditions of hire. Mobility scooters and wheelchairs require a valid form of ID to be left with Guest Services.

  1. Mobility scooters and wheelchairs must be returned no later than 30minutes before the Guest Services Desks close
  2. The user of mobility equipment must be a minimum of 16 years old
  3. If the user has any medical condition that could impede on their ability to safely use the equipment a member of staff must be informed
  4. Guest Services cannot under any circumstances physically assist a user to alight any mobility equipment
  5. Westfield Stratford City retains the right to refuse or cancel the hire of equipment
  6. The user of mobility equipment will be responsible for the cost of damage to the equipment during the hire time
  7. The user is liable for any injury or damage to any person or property as a result of, or in the course of, the use of equipment
  8. The user will not allow any other persons to use/operate the equipment during the hire time. This includes having another adult, child, or pet upon the equipment at the same time as the user
  9. The user will not use the equipment on escalators or stairs
  10. Equipment must only be used within Westfield Stratford City premises
  11. Items such as bags and shopping must not be placed on the handles of equipment. Items weighing over 3 kg must not be placed anywhere on the equipment including baskets and backpacks supplied with the equipment
  12. Should the user need to access a store or area where the equipment cannot be used, the equipment must be parked or placed in a safe area away from stairs, balustrades and avoiding the equipment being a trip hazard
  13. When not using a mobility scooter, the scooter must be turned off and the key kept with the user at all times
  14. Users must not alter the equipment in any way, this includes removing footrests, storage equipment, calf straps or any other fixed item on the equipment
  15. The user confirms that they are not over the designated weight limit of the scooter which is 25 stones or 158kg
  16. All personal data submitted to Westfield Stratford City will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy 
  17. Westfield Stratford City reserves the right to change these terms and conditions from time to time and without notice

SENSORY PACK TERMS AND CONDITIONS

  1. Hire of Sensory Packs is subject to availability and on a first served basis
  2. The Sensory Packs must always be used safely, in accordance with the usage guidelines shown at point of hire
  3. Children must be supervised at all times whilst using the Sensory Packs
  4. Sensory Packs may only be used inside the Centre. Sensory Packs cannot be taken off Westfield Premises
  5. Sensory Packs must be returned to the Guest Services desk at least 30 minutes before the Guest Services desk closes 
  6. The supervising adult is responsible for all costs, losses, and liabilities incurred as a result of any injury or damage to the child and/or themselves and/or property damaged incurred whilst the Sensory Pack is in their possession (including if the Sensory Pack is stolen)
  7. The supervising adult is responsible for all damages, losses, costs or expenses suffered by the Westfield Corporation Group as a result of any breach of these terms and conditions. This does not limit or affect Westfield Europe Limited’s (Westfield) responsibility to you for death or personal injury caused by its negligence or the negligence of its officers or employees
  8. The management of Westfield Stratford City retains the right, at any time, to refuse or cancel the hire of a Sensory pack at its sole discretion
  9. Any unattended property is left at the supervising adults risk and Westfield assumes no liability for any theft, loss or damage to unattended property
  10. All personal data submitted to Westfield will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy.
  11. Westfield reserves the right to change these terms and conditions from time to time and without notice
  12. These terms and conditions shall be governed and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts